webinar register page

Webinar banner
The Workforce Crisis: Looking to Data and Psychology
The workforce crisis is affecting every corner of our industry—from frontline hourly positions to mid-level management and beyond. Tourism has historically battled a reputation of low-paying jobs, long hours and little upward mobility—all of which were exacerbated by the COVID-19 pandemic, while also revealing industry vulnerability.

The loss of jobs due to the pandemic decimated travel—which despite gains through the summer, still falls 10% below its pre-pandemic levels with one in six job openings within the Leisure & Hospitality sector alone.

With millions of job openings left unfilled, it is time to rethink the root of the crisis, and identify new solutions for building back the hospitality workforce—now and far into the future.

This webinar will analyze recent research on the state of the workforce, followed by a challenge to shift paradigms around the future of jobs—considering ways that make our hourly wage jobs more aspirational, with a focus on the key balance of intrinsic and extrinsic motivations. Eric Shaffer will further explore how technology can be deployed, not to eliminate workers, but to make the experience of working engaging and joyful.

Featured speakers:

Erin Francis-Cummings
President & CEO, Destination Analysts

Eric Schaffer, PHD, CUA, CXA, CPE
Founder and Head, HFI Laboratories

Oct 14, 2021 12:00 PM in Eastern Time (US and Canada)

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: US Travel Zoom Webinar.